At VUMI®
your health comes first.
Our medical team is available 24/7, all year round, for your notifications and pre-authorisation requests.
Notification
A communication to the Company about a procedure or treatment, requesting assistance with appointments or advice about specialists, providers, etc.
We strongly recommend that you notify us when receiving or planning to receive medical treatment, in order for us to make suggestions about the best places for your care, provide logistical support and, whenever possible, make arrangements to establish direct payment to the hospital or doctor of choice.
Pre-authorisation
Mandatory Pre-authorisations
For the following services, it is required (mandatory) to obtain a Pre-authorisation from the Company:
- All Hospital admissions;
- All Hospital or outpatient surgeries;
- Complementary therapies;
- Any major procedure, such as MRIs, CT scans, PET scans, gastroscopies, colonoscopies, biopsies, etc.;
- Physical and rehabilitative therapy, home health care or Private Nurse or Therapist;
- Nasal or septum reconstructive surgery;
- Emergency transportation by Air Ambulance;
- Durable Medical Equipment or any special medical device;
- Physiotherapy or complementary therapy after ten (10) sessions;
- Repatriation or cremation of mortal remains;
- Any medical service or purchase of specialised medication, such as those related to the Human Immunodeficiency Virus (HIV) or the Acquired Immune Deficiency Syndrome (AIDS);
- Organ and tissue transplants; bone marrow, stem cell Transplants, and any other similar procedure;
- Oncologic treatment;
- Gene Therapies;
- Extended care / inpatient rehabilitation;
- Dialysis; and
- USA elective treatment.
pre-authorisation
To request a pre-authorisation please complete the following form.
In case of doubt please contact us using our number
+34 900 052 912
At VUMI®, you can rely on us to handle your medical needs efficiently, with clarity and compassion every step of the way.