At VUMI®
your health comes first.
Our medical team is available 24/7, all year round, for your notifications and pre-authorisation requests.
To request a
pre-authorisation
To request a pre-authorisation please complete the following form.
Notification
A communication to the Company about a procedure or treatment, requesting assistance with appointments or advice about specialists, providers, etc. A Notification does not count as a request of a mandatory Pre-authorisation for a service that requires more information about the use of one of the benefits of the Policy.
Pre-authorisation
Recommended Notifications
To better serve our Insureds, it is strongly recommended that the Insureds notify the Company when receiving
or planning to receive medical treatment, be it in a Hospital or as an outpatient. See the Mandatory Pre-
authorisations Section 7.2 for those services that require Pre-authorisation.
These Notifications will give the Company an opportunity to verify the terms and conditions in which the
treatment will be covered, as well as make suggestions about the best places for his/her care, provide logistical
support and, whenever possible, make arrangements to establish direct payment to the Hospital or Doctor
of choice, thereby reducing the possibility that the Insured will have to incur an unexpected or excessive out-
of-pocket expense.
Please note a Notification is not the same as a Pre-authorisation.
Mandatory Pre-authorisations
For the following services, it is required (mandatory) to obtain a Pre-authorisation from the Company:
A. All Hospital admissions;
B. All Hospital or outpatient surgeries;
C. Complementary therapies;
D. Any major procedure, such as MRIs, CT scans, PET scans, gastroscopies, colonoscopies, biopsies, etc.;
E. Physical and rehabilitative therapy, home health care or Private Nurse or Therapist;
F. Nasal or septum reconstructive surgery;
G. Emergency transportation by Air Ambulance;
H. Durable Medical Equipment or any special medical device;
I. Physiotherapy or complementary therapy after ten (10) sessions;
J. Repatriation or cremation of mortal remains;
K. Any medical service or purchase of specialised medication, such as those related to the Human Immunodeficiency Virus (HIV) or the Acquired Immune Deficiency Syndrome (AIDS);
L. Organ and tissue transplants; bone marrow, stem cell Transplants, and any other similar procedure;
M. Oncologic treatment;
N. Gene Therapies;
O. Extended care / inpatient rehabilitation;
P. Dialysis; and
Q. USA elective treatment.
In case of doubt please contact us using our toll-free number
+34 900 052 912
At VUMI®, you can rely on us to handle your medical needs efficiently, with clarity and compassion every step of the way.